FAQ
Frequently asked questions and answers
- How can I activate a cable?
- What should I do if I lose the QR-Code of a cable?
- Can I activate a cable several times?
- Can I lend my cable?
- Can I give away my cable?
- How do I deactivate a cable?
To proceed with the activation of the cable, download the Bikef application on your smartphone. In the section “My cables”, add a cable by tapping on the button + and scan the QR-Code provided in the package of the cable purchased. You can start using a cable only when the cable has appeared in the section “My cables”.
The QR-Code included in the purchase package of a cable must be kept. However, if the QR-Code is lost, it is possible to request a copy via the Bikef application in the “my cables” section. Please note that the regeneration of the QR-Code may be subject to a charge to the applicant.
No. Once activated, the cable is assigned to the user profile with which it was activated.
Yes, cables can be loaned. However, a request at the time of disbursement will arrive on the smartphone of the user who activated the cable. Please also note that it is not possible to transfer your credit to the user to whom you lend the cable. Therefore, any credit erosion related to the delivery of top-ups via the loaned cable will be the responsibility of the user who activated the cable.
Yes, cables can be given away. The transfer of ownership of a cable can only take place if in possession of the QR-Code included in the purchase package.
To carry out the transfer of ownership, the cable must first be removed from the user profile on which it was initially activated. Afterwards the cable can be activated again on another user profile. The transfer of ownership of
a cable does not involve any transfer of any credit available on the user profile.
Yes, cables can be given away. The transfer of ownership of a cable can only take place if in possession of the QR-Code included in the purchase package.
To carry out the transfer of ownership, the cable must first be removed from the user profile on which it was initially activated. Afterwards the cable can be activated again on another user profile. The transfer of ownership of
a cable does not involve any transfer of any credit available on the user profile.